Qualifications

 

DOUGLAS B. ROBERTSON, F. C.I.P.

 

Experience

 

 

1994-Present   CLAIM AND RISK MANAGEMENT SERVICES INC.

                        Associate

 

·             Management of Self-Insured Claims Programs.

·             Direct handling of Liability, Automobile and Property claims.

·             Complex large loss and litigation management.

·             Claims and Risk Management Consulting.

·             Auditing of Insurance Claims Departments and Claims Management Programs.

·             Development and administration of business plans and objectives

 

 

1985-1994              CIGNA INSURANCE COMPANY OF CANADA

Senior Vice President, Claims

 

·             Management of a large national claims department.

·             Direct handling of high value/high exposure Liability and Property claims.

·             Involved in the overall management process as a member of the Executive Committee.

·             Assisting the International Claims division in non-Canadian projects.

·             Management of the Latin American Claims Division during senior staff transition.

·             Marketing and selling Claims Management services.

 

 

1984-1985       PHOENIX-CONTINENTAL MANAGEMENT LTD.

Vice President, Claims

 

·             Management of a staff of 117 claims personnel, Canada wide.

·             Direct handling of complex, high exposure losses.

·             Assisting senior management in formulating goals and defining the direction of the Claims Division.

 

 

1974-1984              PHOENIX ASSURANCE COMPANY OF CANADA

 

·            Management of the claims function in Canada with a staff of 45 people.

·            Direct claims handling of the most serious losses.

 

1962-1974       Progressively more responsible positions from a Junior Underwriter to a Claims Superintendent.

 

 

Industry Designations

 

·             Fellow of the Insurance Institute of Canada.

·             Graduate of Mediation courses from The Arbitration and Mediation Institute of Ontario Inc. and Waterloo University.